Question 1

What is the GHG Protocol?

Accepted Answer

The GHG Protocol (Greenhouse Gas Protocol) is the world's most widely used standard for measuring and reporting greenhouse gas emissions. It categorises emissions into Scope 1 (direct), Scope 2 (energy) and Scope 3 (supply chain).

Question 2

Does the CO₂ report have legal relevance?

Accepted Answer

Climactra reports are based on the GHG Protocol Corporate Standard and the HCMI methodology. They include a serial number, emissions breakdown, data sources and intensity metrics. Climactra is not an accredited auditor — the reports do not replace an external audit but support your internal documentation and CSRD preparation.

Question 3

What data do I need to enter?

Accepted Answer

Monthly consumption data: heating oil, gas, electricity, district heating, food purchases (EUR), water, waste, guest transport and more. One entry per month and category — with a document note for the audit trail.

Question 4

Does Climactra support seasonal hotels?

Accepted Answer

Yes. You can define closure months per year. Climactra only considers operating months for report generation. Intensity metrics are also correctly based on occupied room nights.

Question 5

Is my data secure?

Accepted Answer

Yes. Climactra offers two-factor authentication (TOTP), encrypted connections, and secure password storage. Every PDF report receives a SHA-256 fingerprint for authenticity verification. Your data is hosted on EU-based servers and is subject to the GDPR.

Question 6

How is this different from a spreadsheet?

Accepted Answer

Forget error-prone spreadsheets. Climactra uses dynamic emission factors that are updated annually — including automatic inflation adjustment for Scope 3. Every calculation follows the GHG Protocol and is fully traceable.

Question 7

How much effort does it take per month?

Accepted Answer

After the initial setup, about 10–15 minutes per month. You enter your consumption data once a month — Climactra handles the rest. At year-end, you generate your CO₂ report with one click.

Question 8

What is the Climactra Score?

Accepted Answer

The Climactra Score (0-100) assesses the sustainability of your hotel across 9 areas such as energy, water, waste and regionality. It is based on scientific sources (HCMI, EarthCheck, Cornell CHSB) and serves as internal benchmarking — it is not an official assessment by a certification body.

Question 9

Which labels does Climactra help prepare for?

Accepted Answer

Climactra prepares your data for four sustainability labels: Green Key, GreenSign, EU Ecolabel and the Sustainability Label South Tyrol. These are recognised third-party certifications — for guest trust, online visibility and B2B/ESG requirements (GreenSign is GSTC-recognised). Climactra is not a certification body — the official certification is carried out exclusively by the respective body.

Question 10

Can Climactra award me a label?

Accepted Answer

No. Climactra is not a certification body and does not award labels. Climactra supports your preparation: data collection, automatic criteria checking, readiness calculation and export of application documents. The official review and awarding is done by the respective body (FEE, InfraCert, ISPRA, IDM South Tyrol).

Question 11

What is the difference between Trial and Professional?

Accepted Answer

During the 14-day trial, all data entry, analysis and preparation features are open: enter data, full sustainability score across 9 areas, readiness for all 4 labels with missing criteria, improvement recommendations with ROI and score simulation. The Professional plan adds the official exports: all 6 PDF reports (including the CO₂ report with serial number), label application packages for Green Key, GreenSign, EU Ecolabel and Nachhaltigkeitslabel Südtirol, plus CSV data export. This way you can fully evaluate during the trial before switching to Professional — only pay when you actually want to send out reports or submit applications.

Question 12

Does Climactra work for hotels outside South Tyrol?

Accepted Answer

Yes. Climactra works for hotels across the Alpine region and beyond. The CO₂ calculation per GHG Protocol is internationally valid. Green Key and GreenSign are international labels. The Sustainability Label South Tyrol and EU Ecolabel have regional and European scope respectively.

Question 13

How does the automatic criteria check work?

Accepted Answer

Quantitative label criteria are automatically calculated from your existing data — for example energy consumption per guest night, recycling rate or CO₂ intensity. You immediately see which criteria are already fulfilled, without manually working through checklists.

Question 14

What happens after the trial?

Accepted Answer

After the 14 days your account switches permanently to read-only mode: you can still view your data and the dashboard (GDPR Art. 15), but cannot enter new data or generate reports. Read-only mode has no time limit — your data is not deleted automatically and remains available until you delete the account yourself (GDPR Art. 17). An upgrade to Professional unlocks all features.

Question 15

What does Climactra actually cost?

Accepted Answer

The trial is free for 14 days and requires no credit card — you test all data entry and analysis features with your real data. You can find the current Professional price per hotel on our pricing page and under Account → Billing. No setup fees, no minimum commitment, cancellable at any time effective at the end of the billing period.

Question 16

Can I manage multiple hotels in one account?

Accepted Answer

Yes. Hotel groups and operators of multiple properties can create any number of hotels under a single Professional account. Each hotel has its own data, score, readiness and reports. The hotel overview shows consolidated metrics across all properties. Billing is per active hotel — the trial is limited to 1 hotel.

Question 17

How can my team collaborate? What roles exist?

Accepted Answer

You invite team members by email. Four roles are available: Owner (full access including report status, year lock, team management), Editor (enter, edit, delete data), Viewer (read-only access) and Auditor (external auditor or consultant with time-limited read-only access — ideal for certification bodies). Every action is logged in the audit log with user and timestamp — you always see who changed what. 2FA via authenticator app is recommended.

Question 18

What if I enter data incorrectly? Can I correct it?

Accepted Answer

Yes, anytime. As long as the data year is not locked, Editors and Owners can edit or delete any entry. Deleted entries are soft-deleted and can be restored. Every change appears in the audit log (old value → new value, user, timestamp) — the report remains traceable. After corrections, the report can be regenerated; for an issued report, the Owner releases the year lock first.

Question 19

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your Professional subscription anytime under Account → Billing. Cancellation takes effect at the end of the current billing period — you keep full access until then. No minimum term, no cancellation notice period.

Question 20

Do you offer refunds?

Accepted Answer

The 14-day trial is free and no-strings-attached — you test the product with your real data before committing. After the trial or on upgrade, amounts already paid for running periods are not refunded pro-rata, because you keep full access for the remaining time. For technical issues we caused, we find a fair solution individually — email us at info@climactra.com.

Question 21

What happens to my data after cancellation?

Accepted Answer

After cancellation your account goes into read-only mode — you can still view your data and download it in full at any time via the data-export function in your account (GDPR Art. 20, right to data portability). Generating new reports and CSV exports requires an active subscription. Your data is not deleted automatically and remains available until you initiate deletion yourself (GDPR Art. 17, right to erasure). Deletion happens under Account → Settings. Statutory retention periods may bind individual data longer — details in our privacy policy.

Question 22

Are support and onboarding included?

Accepted Answer

Yes. Professional includes personal email support (we reply promptly, usually within a few business days), comprehensive in-app help with categorised articles, search and integrated glossary, plus an onboarding call when you start. Support: info@climactra.com.

Question 23

How long does it take until I have my first label?

Accepted Answer

Technically: After 12 complete months of data, the CO₂ report and label application documents are generated at the click of a button. Officially: Certification by the respective body (FEE for Green Key, InfraCert for GreenSign, ISPRA for EU Ecolabel, IDM for the Sustainability Label South Tyrol) typically takes 2–6 months after submission — depending on the label and auditor availability. This timeline is outside Climactra's control. With Climactra, on the day of submission, you are fully prepared.

Question 24

Where is my data stored?

Accepted Answer

Hotel master and consumption data are stored exclusively on EU servers (Hetzner, Germany) and are fully subject to GDPR. Transport encryption via TLS 1.3, password hashes with bcrypt, optional two-factor authentication. Specialised third-country recipients for clearly delimited purposes (Stripe for payments, Sentry for error monitoring, HaveIBeenPwned for password security checks) are transparently listed in the Privacy Policy § 8.

Question 25

Does Climactra help me with visibility on Booking.com?

Accepted Answer

Booking.com discontinued its Travel Sustainable badge on 25 March 2024 and now only displays accommodations with a recognised third-party certification as sustainable (exact terms may change and are best confirmed directly with Booking.com). A self-declaration is no longer enough. Climactra prepares four such labels (Nachhaltigkeitslabel Südtirol, Green Key, GreenSign, EU Ecolabel) — once you successfully obtain one, you can add it to your Booking profile and become recognisable as sustainable. How and when Booking.com displays it is decided by Booking.com under its own criteria. Climactra structures and exports the application files for the respective certification body (FEE, InfraCert, ISPRA or IDM Südtirol); the official review and award is carried out exclusively by these bodies.

Question 26

What if I don't have all values precisely?

Accepted Answer

Climactra distinguishes three data qualities: Measured (meter reading from the utility), Estimated (own extrapolation, e.g. monthly average derived from an annual bill) and Default (industry average when no data is available at all). Each entry receives a quality label that is shown in the report, and Climactra automatically logs methodology and sources. This way you can start pragmatically and improve data quality step by step. Note: The GHG Protocol allows estimates as long as they are transparently documented. Individual certification bodies may require stricter data quality depending on the label — the final requirements are set by the respective body.

Question 27

Am I subject to CSRD? What does it mean for my hotel?

Accepted Answer

CSRD (Corporate Sustainability Reporting Directive) requires large companies to report on ESG, following the 2025 Omnibus reform — the exact thresholds (employees, revenue, balance-sheet total) and scope continue to evolve through national implementation and EU adjustments. Most independent hotels are not directly subject to CSRD. For smaller hotels, VSME (Voluntary Standard for SMEs) is more relevant: a voluntary, compact reporting standard increasingly requested when banks, travel groups or supply-chain partners ask for ESG data. Climactra provides the GHG-compliant data foundation and structures the indicators for both standards. Whether you are personally subject to CSRD is best clarified with your tax advisor or lawyer — Climactra does not provide legal advice.

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